Privacy Policy

1. Introduction

Welcome to DesignLab ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our interior design services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a consultation or quote
• Sign up for our newsletter or marketing communications
• Fill out contact forms on our website
• Participate in our referral program
• Contact us via email, phone, or WhatsApp
• Engage our design services

The personal information we collect may include:

• Name and contact details (email address, phone number, mailing address)
• Property details and preferences
• Budget and project requirements
• Payment and billing information
• Communication preferences
• Photos or videos of your property (with your permission)

Referrals. When you refer someone through our Refer & Earn program, you give us their name, phone number and project details. Please only refer people who are happy for us to contact them. We use their details only to get in touch about the referral.

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring/exit pages
• Click patterns and navigation paths
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our interior design services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Project Management: To plan, execute, and deliver your interior design projects
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Payment Processing: To process transactions and manage billing
• Referral Program: To manage and reward referrals through our Refer & Earn program
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To analyze usage patterns, improve our website, and enhance user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Email marketing and communication platforms
• Website hosting and analytics
• Project management and collaboration tools
• Contractors and suppliers (for project execution)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection
• Secure backup and recovery systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business needs

Project-related information is typically retained for 7 years after project completion for legal, warranty, and business purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request a copy of your data in a structured, machine-readable format
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and advertisements

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing activity for advertising purposes

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. These countries may have different data protection laws than your jurisdiction. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DesignLab
4th floor, Pearl Point Shopping Mall, Jln Klang Lama
Taman United, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Email: designlab.co.office@gmail.com
Phone: +60 16-710 2333 / +60 12-622 3629

We will respond to your inquiry within 7 business days.

This Privacy Policy is governed by the laws of Malaysia and complies with the Personal Data Protection Act 2010 (PDPA).